Joanne Sam is our Administration & Office Manager at Porter Matthews Metro, playing a pivotal role in ensuring smooth operations across our office. With a solid background in sales, Joanne has a unique understanding of the needs of our sales representatives and the client experience from listing to settlement. This insight allows her to streamline processes, ensuring efficiency and high service standards throughout the transaction journey.

Her academic background in Information Management has been instrumental in enhancing our systems, driving the adoption of technologies like DocuSign, and ensuring that we remain ahead of industry trends. As a result, Porter Matthews Metro consistently ranks in REIWA’s Top Small Listing Office monthly results. Joanne has also recently participated in REIWA’s Cyber Security workshops, where she advocated for stronger safeguards to protect the real estate industry from emerging digital threats.

Joanne is passionate about continuous improvement and is always looking for innovative ways to streamline office operations and improve client experiences. Outside of work, she is a movie buff and is well known for her festive, decorated cubicle each Christmas, spreading holiday cheer throughout the office.

Joanne was nominated for REIWA's Operational Support Person of the Year in 2024, recognizing her outstanding contributions to the industry and her team