1. Our Commitment to Your Privacy
At Porter Matthews Metro, we are committed to safeguarding your personal information and ensuring you are protected under the Australian Privacy Principles (APPs), as outlined in the Privacy Act 1988 (Cth).
By using our website, submitting an enquiry, or engaging with us as a client, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
2. Collection of Personal Information
We collect personal information when you:
• Become a client or tenant of Porter Matthews Metro;
• Enquire about our services;
• Apply for employment;
• Visit our website or social media platforms.
You are not required to provide personal information. However, without it, we may be unable to provide our services effectively.
3. Types of Information We Collect
The personal information we collect and hold may include:
• Contact details (e.g. name, phone number, email, address);
• Property ownership or tenancy details;
• Information related to property sales, purchases, or leasing;
• Employment information (for applicants);
• Website usage data (e.g. browser type, device type, time of visit).
We may also collect personal information from third parties including:
• The Land Titles Office;
• Local councils;
• Valuer General’s Office;
• Other publicly accessible databases.
4. Purpose of Collection
We collect your information to:
• Provide real estate services such as selling, leasing, and managing property;
• Assist with marketing, appraisals, and transaction processing;
• Communicate with you about our services;
• Comply with legal and regulatory obligations;
• Improve our service delivery, website, and client engagement.
5. Use and Disclosure
Your personal information is used for the primary purpose for which it was collected, or for a related purpose that you would reasonably expect.
We may disclose your information to:
• Settlement agents or service providers involved in your transaction;
• External contractors or consultants working with us under confidentiality obligations;
• Government or regulatory authorities where required by law.
6. Overseas Disclosure
Some personal information may be accessed by trusted team members or contracted service providers located outside Australia, where necessary to perform services on our behalf (e.g. administrative support).
We take reasonable steps to ensure these parties comply with Australian privacy standards and only access information relevant to their role.
7. Security and Data Quality
We are committed to maintaining accurate, up-to-date personal information and protecting it from unauthorised access, misuse, or loss.
This includes:
• Internal protocols to govern access;
• Confidentiality agreements with third parties;
• Secure systems for electronic and physical information storage.
All computer access is password-protected and monitored.
8. Access and Correction
You may request access to the personal information we hold about you, or request a correction if it is inaccurate or outdated. Requests will be handled within a reasonable timeframe (usually 14–30 days).
We may ask for verification of identity before releasing or updating any records.
9. Sensitive Information
We do not collect sensitive personal information (e.g. racial or ethnic background, religious beliefs, health information) unless:
• You consent to its collection, or
• It is required by law, or
• It is necessary to establish or defend a legal claim.
10. Online Activity
We use cookies and analytics tools to collect non-personally identifiable information from website visitors (e.g. browser type, time of visit, pages viewed). This helps us improve our digital services.
Our website and social media channels may contain links to third-party websites. We are not responsible for their privacy practices, and recommend reviewing their policies separately.
This Privacy Policy may be updated periodically. We recommend reviewing it from time to time via our website. Any changes will take effect upon publication.
11. Changes to This Policy
This Privacy Policy may be updated periodically. We recommend reviewing it from time to time via our website. Any changes will take effect upon publication.
12. Questions or Complaints
If you have a concern about how your personal information is handled, please contact us:
Privacy Officer: Operations Manager
Porter Matthews Metro
235 Knutsford Avenue, Cloverdale WA 6105
PO Box 817, Cloverdale WA 6985
Phone: (08) 9475 9622
If we cannot resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992 | 🌐 www.oaic.gov.au
