Privacy Policy. Porter Matthews Metro
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1. Our Commitment to Privacy
Porter Matthews Metro is committed to protecting your personal information and handling it in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store and manage your personal information.
By engaging with us, including using our website, attending inspections, or submitting enquiries or applications, you consent to the handling of your personal information as set out in this policy.
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2. Collection of Personal Information
We collect personal information in a variety of ways, including when you:
• Attend property inspections or open homes
• Make an enquiry about a property or our services
• Submit a rental application
• Buy, sell, lease or enquire about property
• Apply for employment
• Interact with us via our website, social media or email
Where reasonable and practicable, we will collect personal information directly from you.
In-Person Collection
When we collect personal information in person (including at open homes, inspections, rental applications, or identity verification processes), we take reasonable steps to inform you of:
• The purpose of collection
• How your information will be used
• How you can access our Privacy Policy
• How to access or correct your information
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3. Types of Personal Information
The types of personal information we may collect include:
• Contact details (name, phone number, email address)
• Identification information (such as driver’s licence or passport details where required)
• Employment and financial information (for rental applications)
• Property ownership, tenancy or transaction details
• Information obtained from referees or third parties
• Website usage and technical data (e.g. IP address, browser type)
We may also collect information from third parties such as:
• Referees, employers, and tenancy databases
• Government bodies including land titles offices and local authorities
• Publicly available records
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4. Purpose of Collection
We collect and use personal information to:
• Provide real estate services, including sales, leasing and property management
• Assess rental applications and verify identity
• Facilitate property transactions
• Communicate with you regarding properties, services or enquiries
• Comply with legal and regulatory obligations
• We may collect identity verification documents and related information where required under Anti-Money Laundering and Counter-Terrorism Financing legislation. Such information is collected and stored in accordance with legal requirements
• Improve our services and client experience
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5. Use and Disclosure
We use personal information for the primary purpose for which it was collected, and for related purposes you would reasonably expect.
We may disclose your personal information to:
• Property owners, landlords, vendors or purchasers
• Referees, employers or tenancy databases
• Settlement agents, contractors and service providers
• Technology providers and systems used to deliver our services
• Government or regulatory authorities where required by law
All third parties are required to handle personal information in accordance with privacy obligations.
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6. Overseas Disclosure
We may engage trusted service providers or team members located outside Australia to assist with administrative or operational functions.
Where this occurs, we take reasonable steps to ensure that personal information is protected and handled in accordance with Australian privacy laws and is only accessed as necessary for authorised purposes.
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7. Direct Marketing
We may use your personal information to provide information about properties, services or opportunities that may be of interest to you.
You may opt out of receiving marketing communications at any time by:
• Using the unsubscribe option in communications, or
• Contacting us directly
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8. Security and Data Protection
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps include internal protocols, secure systems, and confidentiality obligations imposed on staff and service providers.
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9. Data Retention and Destruction
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
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10. Access and Correction
You may request access to the personal information we hold about you and request corrections where necessary.
We will respond within a reasonable timeframe and may require verification of your identity before providing access.
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11. Unsolicited Information
If we receive personal information that we have not requested and could not lawfully collect, we will take reasonable steps to destroy or de-identify that information.
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12. Online Activity
When you visit our website, we may collect non-personally identifiable information such as browser type, pages visited and usage data through cookies or similar technologies.
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
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13. Complaints and Contact
If you have any questions or concerns about how your personal information is handled, please contact us:
Privacy Officer
Porter Matthews Metro
235 Knutsford Avenue, Cloverdale WA 6105
We will respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
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15. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
