Before You Move Out: Remember to Leave the nbn Connection Box Behind
If you’re preparing to move into or out of a rental property, there’s one small but important item to be aware of the nbn® connection box.
REIWA and nbn are collaborating to reduce avoidable internet connection delays, and a key cause has been identified: nbn connection boxes being mistakenly removed when tenants move out.
What is the nbn® Connection Box?
The nbn® connection box is the device that connects the property to the nbn network. It is linked to the address, not the tenant, which means it must stay with the property.
You should take your:
- Modem
- Router
- Wi-Fi Boosters
But leave the nbn connection box in place.
What Happens If It’s Removed?
Taking the nbn® box can cause problems for the next resident, including:
- Delays connecting to the internet
- Extra appointments with nbn technicians
- Possible replacement costs
- Frustration during the move-in
Leaving the box behind helps ensure the next tenant can get connected quickly and easily.
What Does the nbn® Box Look Like?
Most nbn® connection boxes are clearly labelled “Property of nbn – Do not remove” and are usually one of the following:
- Fibre to the Curb (FTTC): A small white box fixed flat to a wall
- Hybrid Fibre Coaxial (HFC): A black upright box with indicator lights
If you're unsure, please check with our office before moving out.
Important Update for Tenants
REIWA has now added a new clause to the Residential Tenancy Agreement, confirming that nbn® equipment must remain at the property at the end of a tenancy.
The nbn® connection box is also recorded in the Property Condition Report (PCR), helping ensure it’s accounted for at both the start and end of the tenancy.
How You Can Help
To avoid delays and unnecessary costs:
- Leave the nbn® box exactly where it is
- Check your exit checklist carefully
- Contact our office if you’re unsure what equipment belongs to the property
Think of the nbn box like a hot water system; it stays with the home.
Need More Information?
If you have any questions about internet equipment at your rental, please don’t hesitate to contact our team we’re happy to help. For more information, visit the nbn website.
** The information provided in this blog is for general informational purposes only and does not constitute professional advice. While we strive to ensure accuracy, we encourage readers to conduct their own research and due diligence before making any decisions based on the content or sources mentioned. Porter Matthews Metro does not assume any liability for errors, omissions, or reliance on the information provided. **